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Call us for all your car needs! 559-325-9585

AC DELCO

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Jasper
  • AAA Approved Auto Repair
  • ASE Master Technician
  • ALL-DATA
  • Car Care Aware

Testimonials

  • Very trustworthy and dedicated owners and mechanics. They are very fair in their pricing. They are also thoughtful about diagnostics and figuring out exactly what your car needs. They never offer things that you don't need. In fact, many times I have had other dealers and mechanics recommend services and then bring it to Circle Automotive for a 2nd opinion and have them tell me that they didn't think it was necessary. They have definitely earned my trust.
    -Steven T.

  • Great, fast and honest work. It's so hard to find a good mechanic don't hesitate to come here!!!
    -Ayman Y.

  • Honest shop, fair price, very busy. The only negative I can think of is communication. I do understand and their positives far out weigh the negative given that they are a smaller shop, but I just wish they would call or text when the car is finished. This is my go to shop. All four of my cars come here.
    -Dtsedano

  • They truly live up to their tagline "Honesty with Integrity." I trust the staff and mechanics at Circle Automotive because time and time again they have dealt with us fairly, honestly and most of all cost effectively! Thank you Circle Automotive for serving your customers with INTEGRITY and CARE! I have recommended them to friends and will continue to recommend them!
    -Della H.

  • Really love the customer service here if I am ever in the area and need auto service I will go here
    -Sheila D.

  • ...My truck was towed to Circle Automotive and it turned out to be an answer to prayer... My truck was potentially in really bad shape and it was the fault of the oil changers. John was kind, honest, and sooooo helpful in explaining the whole situation to me. He handled everything so professionally. In the end, my truck was fixed and now John and the lube shop will be referring customers to each other's businesses. I am so incredibly grateful for John's services. This is a quality, honest automotive services shop where you are treated with kindness and professionalism. I will be returning for future auto repairs and maintenance.
    -Natalie T.